Legal
The rules, responsibilities and refund policy that govern how we work together.
Effective August 20, 2026
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These Terms of Service (“Terms”) govern your access to and use of the website at raisingthebar.consulting and any consulting, advisory, fractional leadership, training or systems services provided by Raising The Bar Consulting (“RTB,” “we,” “us”). By using the site, submitting a form, booking a call or entering into a service agreement, you agree to these Terms. If you do not agree, do not use the site or our services.
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We provide business consulting, strategy, project implementation, fractional leadership, sales and operations support, CRM and automation guidance, training content and related advisory services for fitness and wellness businesses. All deliverables, timelines and scope are described in the separate proposal, statement of work or engagement letter signed by both parties. Any information on this site is for general guidance and does not replace a signed engagement agreement.
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Discovery calls and introductory consultations may be booked through our scheduling provider. Paid engagements, memberships or digital products are billed according to the proposal or checkout terms presented at purchase. Fees are quoted in U.S. dollars unless otherwise noted and are due before work begins unless we have agreed to net terms in writing. Late payments may pause work and accrue a service charge.
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Consulting and advisory engagements: Deposits and fees are generally non-refundable once work has begun, because time and expertise are reserved for your project. If you need to reschedule or cancel, please contact us as soon as possible. Unused prepaid hours or sessions may be eligible for a partial credit at our discretion if cancellation is received before work is performed.
Memberships and subscriptions: These may be canceled at any time through your member portal or by emailing us. Cancellation stops future billing; the current billing period remains active and is not prorated unless required by law.
Digital products and courses: Due to the nature of digital delivery, all sales are final. If you experience a technical issue or believe you were charged in error, email info@raisingthebar.consulting and we will review it promptly.
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You agree to provide accurate information, timely access to requested materials, and a point of contact with decision-making authority. Delays caused by missing information, delayed feedback or unavailable stakeholders may extend timelines and are not grounds for a refund. You are responsible for maintaining backups of your own data and for any decisions you make based on our recommendations.
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We treat your business information as confidential and will not disclose it except as needed to deliver services or as required by law. Materials, frameworks, templates and methodologies we create or bring to an engagement remain our intellectual property unless a signed agreement specifically assigns ownership to you. You receive a license to use any custom deliverables for your business operations. You retain ownership of your pre-existing content, data and brand assets.
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To the fullest extent permitted by law, RTB and its team members are not liable for any indirect, incidental, special, consequential or punitive damages, including lost profits or revenue, arising from the use of the site or our services. Our total liability for any claim related to services will not exceed the amount you paid us for those services in the twelve months before the claim. We do not guarantee specific business outcomes; results depend on many factors outside our control, including your execution, market conditions and team adoption.
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You agree to indemnify and hold harmless Raising The Bar Consulting, its owners, team members and agents from any claim, loss, liability or expense (including reasonable attorneys’ fees) arising out of your misuse of the site, your violation of these Terms, or your infringement of any third-party right.
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These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising from these Terms or our services will first be addressed through good-faith negotiation. If not resolved within thirty days, either party may pursue relief in the state or federal courts located in Florida. Both parties waive any right to a jury trial to the extent permitted by law.
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We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Material changes will be highlighted. Continued use of the site or services after changes means you accept the revised Terms.
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Questions about these Terms or our refund policy? Email info@raisingthebar.consulting.
Related policies: Privacy Policy, SMS Terms & Consent, and Accessibility Statement.